We’ll accept exchange requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for intimate items, gift cards, downloadable products, and beauty items.
If you wish to exchange your item, we must receive your request within 30 days of the date you received your item.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. We do not offer refunds for intimate items, gift cards, downloadable products, and beauty items. Please email firstname.lastname@example.org within 30 days of receiving your product to begin the process. Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few business days for the refund to show up in your bank statement.